Frequently Asked Questions
Everything you need to know about your Mimo's JW experience.
What materials are used in Mimo's JW jewelry?
We use high-quality materials including 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure long-lasting shine and durability.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that earrings are non-returnable for hygiene reasons.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes and water. Store them in a cool, dry place and clean gently with a soft microfiber cloth.
Do you offer international shipping?
Yes, Mimo's JW ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are your products hypoallergenic?
Yes, our jewelry is nickel-free and lead-free, making it safe for those with sensitive skin or metal allergies.